Mechanism for Submitting Complaints and Suggestions
OSHA Training Platform follows the mechanism outlined below for submitting and handling complaints and suggestions.
Contents
First: Channels for Submitting Complaints and Suggestions
Complaints and suggestions are submitted through the following communication channels. OSHA Training Platform provides technical support via:
- A. "Contact Us" page.
- B. By calling (+966 50 077 5550).
- C. By email at info@aosha.sa
The platform also provides training services to its registered trainees and commits to providing the necessary support to benefit from these services through the communication channels specified on the platform throughout the duration of the program.
Second: Handling Complaints and Suggestions
The Customer Service Department at OSHA Training Platform organizes complaints and appeals, logs them into a dedicated system, and forwards them to the relevant department to be addressed in accordance with the platform's standard procedures.
Third: Complaint Resolution Timeframe
Complaints are handled and resolved within a period not exceeding two business days.
Fourth: Complaint Escalation in Case of Delay
Procedure in case a complaint exceeds the designated resolution time (Escalation policy for unaddressed complaints within the specified timeframe): The complaint is escalated to Senior Management of OSHA Platform.